06 · From homeowners
Word for word.
No stars, no scores, no counts — those change. Words don’t. Here is what people said, as they said it. Demo reviews — replace with the client’s own, verbatim, at swap
The guy who quoted it was on the roof with the crew at seven the next Tuesday. I’ve never had that happen with a contractor.
They chalked the whole roof before the adjuster came, then walked him through it. The claim went through the first time.
Told me the leak was a pipe boot and not a new roof. Charged me for a pipe boot.
I had four bids. Ridgeline was the only one where the per-sheet price for decking was on the estimate. They ended up replacing three sheets and it cost exactly what the paper said.
Danny came out, looked at it for twenty minutes and told me I had three or four more years. Then he left. I called him back in year three.
Wes walked me through the deck photos on my phone before they covered it. I’d never seen the inside of my own roof.
We were on the fence about metal. He told us our roof had too many valleys for it to be worth the money and we should do a Class 4 shingle instead. He talked himself out of the bigger job.
Magnet sweep twice, like they said. I found one nail in the driveway two weeks later and I’m fairly sure it was from the fence guy.
Nine years later I called about a stain by the chimney and the same woman answered the phone. Someone was on the roof that week. No bill.
If we roofed your house.
Tell the next homeowner what it was like — the good and the not-so-good. Say which crew, which year, and what you’d want someone to know. We read every one, and the ones that sting are the ones we learn from.
You’ll find us on the usual places to leave one. If you’d rather tell us directly, the form goes to Marisol and she’ll pass it to Danny that afternoon.
A rating is a snapshot, and a perfect one is a promise we can’t keep for a decade. A sentence from a real person in your neighborhood is the same in year nine as it was on day one.
Talk to Danny.
Call, or send the form and Marisol will call you back to set a time. If it’s raining into the house right now, call — the tarp comes first and the paperwork after.